Welfare & Security

Welfare & Medical Assistance 

The Medical Tent
Available for anyone who requires medical assistance during the festival. The medics at Wilderness are experienced, qualified and fully equipped to deal with situations. Look out for your fellow festival-goers and inform a steward or a member of security if you notice that someone is unwell.

The Welfare Tent
The Welfare tent provides festival-goers with a hub of caring, experienced individuals to help you with even the smallest of issues. If you are feeling pressured, upset, emotional or just want a friendly face to talk to, head to the Welfare tent where the staff will be more than happy to help. If you do not have a medical requirement but need someone to talk to, please head to our Welfare Tent in the first instance.

In The Arena
The arena has Medical and Welfare Tents, which operate 24 hours a day. Please familiarise yourself with these on our Festival Map. If you are feeling unwell visit one of these areas as soon as you can.

In the Campsites
Campsites have First Aid & Welfare Centres that operate throughout the evening, overnight and through to the morning, shown on our Festival Map. During the day these points will have reduced staff.



Child Safety

Wilderness welcomes festivalgoers of all ages and is a family-friendly environment. Under 18 tickets can only be booked alongside an adult ticket (max 4 per adult). Under 18’s must arrive with an adult (18+), and under 16’s must be accompanied by an adult (18+) at all times. We have 3 tiers of under 18 tickets:
Child:0-5yr | Junior: 6-12yrs | Teen: 13-17yrs

Lost Children
Big crowds can be daunting for children. To avoid separating from them give your children the same advice you would if you were anywhere else; don’t go off with strangers or anyone without telling you first.
If they get lost have them ask for help from a member of security or a steward.
Any found children will be cared for in the Welfare Tent and this would be the first place to head if you have been separated.
It’s really helpful if you give your child a copy of your phone number.
If you find a lost child please take them to a Campsite Hub, Security, the Info Tent or Welfare Tent.

Child Wristbands
All parents/guardians booking tickets for children will be issued with a contact wristband for their child. Please clearly fill these out with the relevant parent/guardian contact details.
If a child’s wristband is lost or damaged, a new one can be provided by our wristbanding teams, at the Box Offices and campsite receptions, the Info Tent and Welfare Tents

The Family Campsite
The Family Campsite is one of our closest to the arena, making it a shorter walk for little legs. Only adults accompanied by under 18s are able to stay in the Family Campsite. If you need to borrow a baby change mat or require hot water please visit the Family Zone Manager Hub. Baby change facilities are available in the access toilets.

The Family Field
Wilderness as a whole is very family-friendly. All of the daytime programming lends itself to kids and adults alike. However, we do have a specific area dedicated specially to our under 18 audience. The Family Field is teeming with activities to keep your little ones (and you) entertained throughout the day; workshops, games, circus skills and lots more! Any staff in roles with specific responsibilities for supervising children, are appropriately trained and have current DBS checks, where necessary. There is a babysitting service through Mortimer Nannies available for those of you who want to have a little adult-only time.


Our Security Recommendations

Valuables
Please don’t bring anything valuable to the festival.
Clearly mark property with your address, postcode or contact number. This helps deter thieves and ensure lost goods get returned.
Use on-site lockers rather than belongings in your tent. These will be available to pre-book or book at the festival.
Sleep with valuables in your sleeping bag and not near the door of your tent.

Cash
Don’t carry big amounts of cash on you, there are cash machines on-site. Bars and venues accept card payments.
Don’t carry all of your cash or valuables in one bag or pocket.
Only take the items in your wallet that you really need. Leave any unnecessary cards and keys at home.

Camping
Safety in numbers, set up camp with friends and create a community with your new neighbours.
Be untidy in your tent – don’t leave everything in one bag that can be grabbed quickly.
Do not challenge anyone you find looking through your tent. Take a mental image of what they look like and report them to festival security or the police.

Cars
Don’t leave anything valuable in your car.
Empty all belongings from our glove compartment and leave it open.
Rub off any marks left by sat nav’s on your windscreen.

Personal Safety
Please do not rely on phone signal at the festival. Decide a meeting point with your friends at the beginning of the festival so you can find each other with ease and carry on having a good time.
Festivals are all about meeting new people, but if you meet someone new it’s best to invite them to join your friends first, rather than seeing them alone.
At night, stick to the well-lit areas of the festival. Always keep a torch on you.
If you are feeling pressured, upset, emotional or just want a friendly face to talk to, head to the Welfare tent where the staff will be more than happy to help.
Always keep your drink on you and don’t put it down without keeping an eye on it. Never accept drinks from strangers.



Reporting a Crime

If you witness a crime or are unfortunate enough to become a victim of crime it is important that you report it immediately so we can act on it as soon as possible – you can do this by finding your nearest security guard. It’s much easier for us if we have as much information as possible. If you can remember the appearance, clothing etc. of the person and the exact details of where you were at the time the likelihood of us finding them is far greater.

Reporting a Member of Security/Staff
If a member of the stewarding or security team has bothered you in any way please let us know directly at the Info Tent.
It is important that you get their name/I.D. number otherwise it becomes quite tricky to pin down exactly who it was.
We take staff misconduct very seriously so please let us know.

Reporting a Lost Child
Give your children the same advice you would if you were anywhere else; don’t go off with strangers or anyone without telling you first. If they get lost have them ask for help from a member of security or a steward. Any found children will be cared for in the Welfare Tent and this would be the first place to head if you have been separated.  It’s really helpful if you give your child a copy of your phone number. If you find a lost child please take them to a security guard, the Info Tent or Welfare Tent.

Reporting a Missing/Found item
We work incredibly hard to ensure any lost property is returned to its rightful owner throughout and post-festival.
If you lose an item please fill out our Lost Property Form and pop by the Info Tent to see if it’s been handed in.
If you find an item please hand it in at the Info Tent at the festival. If you find it on Monday when the arena isn’t open, please hand it into the Welfare Tent, Security or Stewards. Please don’t take it home with you, it becomes much trickier to reunite things this way.



The Info Tent & Lost Property

The Info Tent is there if you have any questions or require any assistance during the festival. It is positioned at a central point of the arena and its staff will be able to provide you with helpful answers and assistance regarding most problems.

  • Staff can provide you with up-to-date information about all activities taking place, guide you towards facilities you may require and relay important information or feedback to improve your experience.
  • Depending on what we have on offer, you can buy our festival merchandise and book extra experiences here.
  • It’s the hub for all lost property, if you have lost or found anything please head straight there to hand it in / report it missing.
  • It’s also home to our swapping tree, a self-run service where festivalgoers can leave or request any extra experiences to swap between one another.