Accessibility information

We are proud to be partnering once again with Nimbus Disability and the Access Card. All customers applying for accessible facilities at Wilderness will need to have either a valid Nimbus Access Card or a free Wilderness Digital Access Pass. If you haven’t got one of these, details of how to register with Nimbus are outlined in Paragraph 3 of this section.

1. Purchase your ticket to Wilderness

Before applying for accessible facilities, please buy your Wilderness ticket first.

(Do not purchase a ticket for your essential companion as this cannot be refunded).

Once you have purchased your ticket, please return to this page to apply for use of the accessible facilities.

2. Already have a valid Nimbus Access Card or Digital Access Pass?

This section applies if you hold a valid Nimbus Access Card, or you already have a Wilderness Digital Access Pass from 2024 (or from any of these festivals)

All you will need to do now is complete the Wilderness Accessible Facilities application form. Please have your Access Card or Digital Access Pass I.D number with you, as you will need to input this on your application form.

3. Don’t have a Nimbus Access Card or Digital Access Pass?

If you don’t already have a Nimbus Access Card or Digital Access pass, you will need to apply for a free Wilderness Digital Access Pass with Nimbus.

How to apply for a Wilderness Digital Access Pass

First, you will need to register your proof of disability with Nimbus.

To register your proof of disability, you will be asked to provide some supporting documentation and information which will be assessed by Nimbus.

Once this has been successfully assessed, you will be issued your Wilderness Digital Access Pass (or your Access Card, if you have upgraded).

Your Wilderness Digital Access Pass will be valid for 3 years to use at Wilderness (and at any of these festivals)

Apply for a free Wilderness Digital Access Pass here.

Once you have received confirmation of your Wilderness Digital Access Pass (or Access Card) from Nimbus, return to the Wilderness Accessible Facilities Application Form to apply for use of the accessible facilities.

4. I have completed the Wilderness Accessible Facilities application form – what do I do now?

The Wilderness Accessibility Team will review your application and will contact you by email once it has been processed.

5. Temporary Impairments

Please note that our accessible facilities cannot cater for people with temporary impairments. A temporary impairment is anything that affects an individual for less than 12 months such as broken bones, healing injuries, or pregnancy.

An essential companion ticket is provided to those customers who would be unable to attend without the help and support of another person. If your Nimbus Access Card or Wilderness Digital Access Pass indicates the essential companion requirement, we will automatically provide you with an essential companion ticket free of charge.

Please do not purchase a ticket for your essential companion as this cannot be refunded.

Your essential companion must be aged 18 or over.

They must be willing and able to perform all your requirements and must provide assistance to you during the unlikely event of an evacuation or other emergency.

If your essential companion wishes to bring a child to the festival, the child must be accompanied by another adult who has purchased a ticket.

If the customer approved for an essential companion on their Nimbus Card is a child of 12 years or under, they must also be accompanied by an adult who has purchased a ticket. The child cannot attend the festival with the essential companion alone.

If you need different people to assume the role of your essential companion throughout the festival, please indicate this on the Wilderness Accessible Facilities Application form in the Additional Information section.

Access to accessible facilities will be determined by the requirements indicated on your Nimbus Access Card or Wilderness Digital Access Pass.

ACCESSIBLE VIEWING AREAS

There is an accessible viewing area available at the Wilderness Stage

Raised Viewing Platform
The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved in accordance with the requirements indicated on your Nimbus Access Card or Wilderness Digital Access Pass.

Only the approved customer and their essential companion will have access to the raised viewing platform. This allows us to accommodate as many customers, who require use of this facility, as possible. If you have not been approved for an essential companion, you may bring one other person with you to the accessible viewing areas.

The raised viewing platform has ramped access, wheelchair-accessible toilets, charging points and drinking water.

Limited seating is also available at each platform.

The raised viewing platform may get busy. Please note that these are operated on a first come first served basis.

The raised viewing platform is not covered so please dress appropriately for all weather conditions.

Ground Viewing Area
A dedicated ground viewing area is available to those who need a less crowded area and the option of sitting for short periods of time.

Access to the ground viewing area will be approved in accordance with the requirements indicated on your Nimbus Access Card or Wilderness Digital Access Pass.

The ground viewing area is situated in front of the raised viewing platforms and is separated from the main crowds by a barrier. This is primarily a standing area, although limited seating is available and is operated on a first come first served basis.

Customers may be accompanied in the ground level viewing area by a companion. If you have not been approved for an essential companion, you may bring one other person with you to the accessible viewing areas.

ACCESSIBLE TOILETS

Wheelchair-accessible and standard toilets for accessible customers are located across the arena. They are available to all accessibility customers.

CHANGING PLACES

At Wilderness, there is a changing places unit featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)

ACCESSIBILITY INFORMATION HUB

There is an information hub in the campsite for accessibility customers, staffed by our dedicated team. Customers can also visit the main Info Tent in the arena, who will be able to contact a member of the accessibility team if required.

SENSORY CALM SPACE

There is a Sensory Calm Tent located within the arena. This space aims to provide a safe, low-level stimulation and recalibration zone for any customers who need to use it.

BARS

Dedicated accessible serving areas will be available at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.

You can bring prescription medication to the festival but please ensure it is in the original packaging with the dispensary sticker intact.

If you need to bring in loose medication or medication that’s not in its original packaging, please also bring the prescription(s) with you.

Refrigerated medication storage is available in the accessible campsite and the medical tent in the arena.

MEDICAL MARIJUANA

Medical marijuana prescribed for daily use may be brought into the event.

Please bring the medication in its prescribed form together with the original prescription supporting its use for the entire duration of your time at the event. You may be asked to present this, along with identification matching the name on the prescription, upon entry.

For security reasons, we ordinarily only permit customers to bring a small bag (A4 size) into the arena.

Accessibility customers are entitled to bring a bigger bag into the arena. (One bag only per accessibility customer).

FACILITIES

If you require accessible camping you will need to select this option when completing your Wilderness Accessible Facilities Application form.

Our accessible campsite is located next to the arena and has its own dedicated entrance. It is a secure, safe space where the accessibility team and stewards will be based throughout the festival to assist you. The following facilities are available within this campsite:

• A dedicated accessibility information hub.
• Wheelchair accessible and standard unisex toilets.
• Wheelchair accessible and standard unisex showers.
• Accessible routes.
• Changing places unit featuring an adult changing bed, toilet, sink and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)
• Charging facilities for wheelchairs and medical equipment.
• Accessible sink and drinking water points.
• Secure cold fridge to store medication.
• Essential electric power supply (if requested and approved).

ARRIVAL

The accessibility team will also be available to help you transport your luggage from the car park to the campsite.

PITCH SIZE, GROUP SIZE AND GAZEBOS

We aim to accommodate as many customers as possible in the accessible campsite. To assist us with this, please be aware of the following:

• You will be allocated a pitch based on the information provided in your Wilderness Accessible Facilities Application form. Please be respectful of your neighbours and only bring tents appropriate for the size of your party.
• You will be permitted to camp with a maximum of three other people (this includes your essential companion).
• Gazebos are not permitted in the Wilderness campsites.

ACCESSIBLE CAMPERVANS

If you want to bring a campervan, you must select this option in your Wilderness Accessible Facilities Application form. Once your application has been approved, the accessibility team will send you a link to purchase an accessible campervan ticket (subject to availability).

• Campervan spaces are limited and sold on a first come first serve basis.
• Campervan passes are supplementary to your festival ticket.
• You will be given a pitch measuring 6m x 7m.
• One campervan pass is required per pitch, if your campervan exceeds 6m x 7m and you are approved for a pass you will need to purchase an additional pass.

There will be an internal buggy service available to help customers with accessibility requirements move around the festival site.

We do not handle the hire of mobility scooters directly. Please make your own arrangements with your chosen provider.

BSL INTERPRETING SERVICES

A British Sign Language performance interpreting service will be provided on request and at no extra charge, providing reasonable notice is given in advance of the festival.

Please make sure you request this service in advance, on the Wilderness Accessible Facilities Application form.

Customers who have requested this service will be contacted by the interpreting team for an understanding of which performances they would like covered; this is not guaranteed and subject to change. As standard the 6 headline performances at the Wilderness Stage will be interpreted.

HEARING LOOPS

Hearing loops will be installed at all box offices and information hubs.

Assistance dogs will be approved in accordance with the requirement indicated on your Nimbus Access Card or Wilderness Digital Access Pass.

A spending area will be available for assistance dogs.

CAR PARKS

The accessible car park is located in close proximity to the accessible campsite:

• Accessible parking is free but must be requested on your Wilderness Accessible Facilities Application form.
• Blue badge holders do not automatically qualify for accessible parking. This must be requested on your Wilderness Accessible Facilities Application form.
• Accessible parking is limited to 1 parking pass per accessible customer.
• By way of clarification, friends and family arriving in separate vehicles but approved to stay in the Accessible Campsite will not be able to park in the accessible car park and will need to purchase a pass to park in the Blue/Family Car Park.

DROP OFF PASSES

If you are being dropped off at and picked up from Wilderness Festival, please let us know in your Wilderness Accessible Facilities Application form. We will then send you a pass so you can be dropped off and picked up in the accessible car park. This will be sent closer to the festival date.

Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.

ACCESSIBILITY GUIDE

Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.

GROUND CONDITIONS / WEATHER

Wilderness is an outdoor event, and most of the terrain is grass. Solid pathways or hard ground are absent in most parts of the event site. Many of the stages and entertainment areas are uncovered and have inclines or slopes.

In the event of rain, it is important to know that the terrain will become muddy and wet, making it harder to navigate. We recommend using wheelchairs or mobility scooters suitable for this terrain and bringing the appropriate emergency tyre repair kit.

Whilst we hope for sunshine, please pack all the gear for all kinds of weather.

We advise all customers with mobility difficulties to use the available buggy service route.

EFFECT LIGHTING

Smoke machines, strobe lights, lasers, and other effects may be in use at this event. Anyone affected by these should bear this in mind.

MEDICAL AND WELFARE

There are medical and welfare tents located in the arena. Blink are also located in The Sanctuary, offering mental health support.

Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical tent.

SECURITY AND STEWARDS

In the unlikely event of an emergency or site evacuation, Security and Stewards are deployed throughout the festival. They will assist in moving everybody to a place of safety.

They are also briefed to offer information, help and support throughout the festival.

If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

We are proud to work with Festival Spirit, a life-changing charity that provides the full festival experience to those who would not normally be able to enjoy it due to life-limiting illness or disability.

You can support the amazing work they do by donating when you book your festival tickets. They will also have a marquee in the Accessible Campsite, where they will be stationed throughout the festival with their guests.

If you have any queries that aren’t answered here, we have a dedicated Accessibility Team working all year round to assist customers. Please don’t hesitate to contact them using the Wilderness Accessibility Contact Form.