Accessibility information

Please buy your event ticket first (please note we do not have a separate accessible ticket). You will then need to apply for any accessible facilities and Essential Companion ticket by completing the Festival Accessible Facilities Application Form, which will be available at a later date.

If your Nimbus Access Card or Wilderness Digital Access Pass indicates the essential companion requirement, we will automatically provide you with an essential companion ticket free of charge.

Do not purchase a ticket for your essential companion as this cannot be refunded. 

The essential companion must be willing and able to perform all requirements as needed by the accessibility customer and must provide assistance to the customer during the unlikely event of an evacuation or other emergency.

If the essential companion wishes to bring a child/children into the festival, then those child/children must be accompanied by another adult who has purchased a ticket.

Please note that essential companion tickets are free but are only available to customers who have purchased a ticket. If the customer with accessible requirements is a child of 12 years or under, they must be accompanied by an adult who has purchased a ticket. If the child also requires an essential companion, this will be indicated on their Nimbus Access Card or Wilderness Digital Access Pass.

Access to accessible facilities will be determined by the requirements indicated on your Nimbus Access Card or Wilderness Digital Access Pass.

ACCESSIBLE VIEWING AREAS

There are various accessible viewing areas available within the arena.

Raised Viewing Platform

The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved in accordance with the requirements indicated on your Nimbus Access Card or Wilderness Digital Access Pass.

Only the approved customer and their essential companion will have access to the raised viewing platform in order to accommodate as many customers as possible.

All raised viewing platforms have ramped access, wheelchair-accessible toilets, and charging points.

Limited seating is also available at each platform.

Raised viewing platforms may get busy, please note that these are operated on a first come first served basis.

Please note that raised viewing platforms are not covered so please dress appropriately for all weather conditions.

Ground Level Viewing Area

A dedicated ground level viewing area will be available to those who need a less crowded area and/or the option of sitting for short periods of time.

Access to the ground level viewing area will be approved in accordance with the requirements indicated on your Nimbus Access Card or Wilderness Digital Access Pass. Customers may be accompanied in the ground floor viewing area with an essential companion if required.

Limited seating is available in the ground level viewing area, and it is operated on a first come first served basis.

Customers may be accompanied in the ground level viewing area by an essential companion if required.

ACCESSIBLE TOILETS

Wheelchair-accessible and standard toilets for accessible customers are located across the arena.

ACCESSIBLE ENTRANCE

We will provide a dedicated entrance for customers with accessibility requirements to access the arena.

SENSORY ZONE 

There will be a Sensory Calm Tent located within the arena. The aim of this space is to provide a safe, low-level stimulation and recalibration zone for any customers with accessibility requirements who need to use it.

BARS

Dedicated accessible lanes will be available at each main bar. This section of the bar has a lowered counter and bypasses the main queuing system.

MEDICATION

Refrigerated medication storage is available in the arena. Customers who require this must submit an Accessible Facilities Application Form.

We recommend bringing a copy of your doctor’s letter or prescription. Please keep all medication in its original boxes.

If you require accessible camping you will need to request this when completing your Wilderness Accessible Facilities Application form.

Our campsite is a calm, safe space where the accessibility team and stewards will be based throughout the festival. There will be an accessibility team information hub and the following facilities within this campsite:

●     Wheelchair accessible and standard unisex toilets.

●     Wheelchair accessible and standard unisex showers.

●     Changing places unit featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available please bring your own)

●     Charging facilities for wheelchairs and medical equipment.

●     Accessible sink and drinking water points

●     Secure cold fridge to store medication.

●     Essential electric power supply (if requested and approved)

PITCH SIZE & GROUP SIZE IN THE ACCESSIBLE CAMPSITE

●     Due to limited capacity within the campsite, you will be allocated a pitch based on the information provided in your Wilderness Accessible Facilities Application form.

●     Due to the demand for facilities in the campsite, each accessibility customer will be permitted to camp with a maximum of three other adults (to include your essential companion)

ACCESSIBLE CAMPERVANS

If you want to attend in a campervan, please select this option in your Wilderness Accessible Facilities Application form. Once your application has been approved, the accessibility team will send you a link to purchase an accessible campervan ticket.

●     Campervan spaces are limited and sold on a first come first serve basis.

●     Campervan tickets are supplementary to your festival ticket.

●     You will be given a pitch measuring approximately 6m x 7m.

●     Only one campervan ticket is required per pitch.

BSL INTERPRETING SERVICES

A British Sign Language performance interpreting service will be provided on request by fully qualified interpreters from Performance Interpreting.

Please make sure you request this service on the Accessible Facilities Application Form. See the ‘Apply for Accessible Facilities’ tab for more info.

Customers who have requested this service will be contacted by the interpreting team for an understanding of which performances they would like covered; this is not guaranteed and subject to change.

Full performance interpreting schedules will be included in our Accessibility Guide. Details and locations of our information and welfare services available for D/deaf customers will also be available in the Accessibility Guide.

HEARING LOOPS

Hearing loops will be installed at the accessible check-in.

Assistance dogs will be approved in accordance with the requirement indicated on your Nimbus Access Card or Wilderness Digital Access Pass.

A spending area will be available for assistance dogs.

Our accessible car park is located in close proximity to the accessible campsite and the arena:

• Accessible parking is free but must be requested on your Wilderness Accessible Facilities Application form.
• Blue badge holders do not automatically qualify for accessible parking. This must be requested on your Wilderness Accessible Facilities Application form.
• Accessible parking is limited to 1 parking pass per accessible customer.
• By way of clarification, friends and family arriving in separate vehicles will not be able to park in the accessible car park and will need to park in the general car parks.

Drop Off Passes 

If you are being dropped off at and picked up from Wilderness, please let us know in your Accessible Facilities Application. We will then supply a pass so you can be dropped off and picked up in the accessible car park.

Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.

GROUND CONDITIONS / WEATHER

Wilderness is an outdoor event and has some sloping grass areas that are steep in sections.

Some grassed areas are large with no solid pathways or hard ground.

It is important to be aware that during inclement weather, some parts of the site may be muddy, water-logged, or dusty and may be difficult to navigate around.

EFFECT LIGHTING

Smoke machines, strobe lights, lasers, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.

MEDICAL AND WELFARE

Medical and welfare facilities are available throughout the festival.

Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical centre.

SECURITY AND STEWARDS

In the unlikely event of an emergency or site evacuation, Security and Stewards are deployed throughout the festival.

They are briefed to offer information, help and support.

If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

Security and stewards will assist in moving everybody to a place of safety.  

We are proud to work with Festival Spirit, a life-changing charity that provides the full festival experience to those who would not normally be able to enjoy it due to life-limiting illness or disability.

You can support the amazing work they do by donating when you book your festival tickets. They will also have a marquee in the Accessibility Campsite, where they will be stationed throughout the festival with their guests.

Contact form: HERE

Post: Accessibility Team, Festival Republic, 30 St John Street, London, EC1M 4AY

Office opening times: 10am – 6pm, Monday to Friday.